Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and SyncIEP LLC (“SyncIEP,” “we,” “us”). They govern your use of SyncIEP, a platform for writing IEPs, monitoring student progress, running IEP meetings, and managing special-education caseloads (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. School and district agreements come first

If your school or district has a signed agreement with us, such as a subscription agreement or a Data Privacy Agreement (DPA), that agreement controls wherever it conflicts with these Terms. A DPA always controls how student data is handled. If you accept these Terms on behalf of an organization, you confirm that you have authority to bind it.

2. Student data and privacy law

The Service holds personally identifiable information from student education records. By bringing student records into the Service, you confirm that you are authorized to do so by your school or district, or as the law otherwise allows, and that your use complies with the Family Educational Rights and Privacy Act (FERPA), the Individuals with Disabilities Education Act (IDEA), and applicable state student-privacy laws. You are responsible for any consent or authorization that sharing requires. Our Privacy Policy explains how we handle this data. Schools and districts can request a DPA by emailing support@synciep.com.

3. Accounts and eligibility

To use the Service, you must be at least 18 years old and one of the following:

• A special-education teacher, related-service provider, school administrator, or other education professional acting in a professional capacity.
• A parent, guardian, or adult student invited by a school to the parent portal.

Students do not have accounts. Give accurate information when you sign up and keep it current. Each account is for one person: do not share your sign-in. You are responsible for keeping your password secure and for activity under your account. Tell us right away at support@synciep.com if you think someone else has accessed it. We may refuse or close accounts that do not meet these requirements.

When a school or district manages your account, its administrators control your access and may review, change, or remove it.

4. Trials, subscriptions, and billing

New educator accounts start with a free trial. After the trial, continued use requires a paid per-seat subscription at the price shown at signup. Parent and guardian accounts are free. School and district pricing, payment, and renewal are set in their own agreement. Our payment processor, Stripe, handles payments under its own terms.

5. Communications

You agree to receive electronic messages about your account and the Service, such as sign-in and security notices, invitations, meeting notices, signature requests, and billing notices. You cannot opt out of these while you have an account. Educators may also receive occasional product news, which you can unsubscribe from with the link in any such email. We never send marketing to parents, guardians, or students.

6. Your content

You, your school, and your students keep all rights to the records, documents, and other content you put into the Service (“Your Content”). You give us a limited license to host, copy, process, and display Your Content only to provide, secure, and support the Service for you, as described in the Privacy Policy. That license ends when Your Content is deleted.

Content the Service generates for you, such as AI drafts, reports, and exported documents, also belongs to you. Similar output may be generated for other users, and we claim no exclusive rights in it.

You are responsible for Your Content and for having the rights and permissions to provide it. We make reasonable efforts to protect Your Content, and you can export your records at any time. We recommend keeping copies of records you are legally required to retain.

If you send us suggestions or feedback, we may use them without obligation to you. Feedback never includes student data.

7. Our property

SyncIEP owns the Service, including its software, design, prompts, and documentation. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, sublicense, or reverse engineer the Service, or access it through automated means, without our written permission.

8. AI-assisted features

SyncIEP uses AI to draft IEP content such as present levels, goals, and progress notes, to grade student work, to read uploaded documents, and to answer questions in the Nora assistant.

• You make the decisions. AI output is a draft. You and the IEP team are responsible for reviewing, correcting, and approving any content before it becomes part of a student’s records or IEP, and for making sure it meets federal, state, and local requirements. The Service records who accepted each draft.
• AI can be wrong. It can misread documents, misjudge work, or state things that are not true. Use your professional judgment. SyncIEP does not replace it.
• No automated decisions. SyncIEP never decides a student’s eligibility, placement, or services.
• How your data is handled. Our AI provider and its limits on data use are described in the Privacy Policy. Student data is never used to train AI models.

Do not try to extract the Service’s prompts or underlying data, bypass its safeguards, or use the AI features to produce unlawful, harassing, or harmful content.

9. Acceptable use

You agree not to:

• Access student records without a legitimate educational reason, or share them with people who are not authorized to see them.
• Try to access another account or organization’s data, or probe, scan, or test the Service’s security without our written permission.
• Upload viruses or harmful code, or disrupt or overload the Service.
• Impersonate anyone or misrepresent your role or affiliation.
• Harass anyone, send spam, or use the Service to break any law or infringe anyone’s rights.

Please report violations to support@synciep.com.

10. Third-party services

You can connect optional services such as Google or Microsoft calendars. When you do, your use of those services is also governed by their own terms and privacy policies, and we are not responsible for them. You can disconnect them at any time.

11. Suspension and termination

You can close your account at any time. For accounts a school or district manages, its agreement governs closing.

We may suspend or close an account that materially or repeatedly violates these Terms, breaks the law (including FERPA), or puts the Service, other users, or students at risk. Where reasonable, we will give notice and a chance to fix the problem first. We may act immediately in a suspected security incident, illegal activity, or risk of harm to a student.

When an account ends, you may export your records, and we delete student data within 30 days as described in the Privacy Policy. Sections 6, 7, and 12 through 16 survive the end of these Terms.

12. Disclaimers

We work to keep the Service reliable and accurate, but it is provided “as is” and “as available.” To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Service will be uninterrupted or error-free.

SyncIEP does not give legal advice. Its compliance features, such as deadline tracking and required-element checks, help you meet your obligations but do not replace your own review or the advice of your school’s counsel.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose or $100.

These limits do not apply to our obligations to protect student data under the Privacy Policy or a DPA, to either party’s fraud or willful misconduct, or to anything else the law does not allow to be limited.

14. Indemnification

To the extent the law allows, you agree to defend and indemnify SyncIEP against third-party claims arising from Your Content, your violation of these Terms, or your violation of law or anyone’s rights. For public schools and districts, their agreement with us governs indemnification.

15. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. If a dispute arises, we will first try to resolve it informally. Email us with a description of the issue, and both sides will negotiate in good faith for 60 days. If that does not resolve it, the dispute will be decided in the state or federal courts located in California, and both parties consent to their jurisdiction. Either party may bring a qualifying claim in small claims court, or seek an injunction to protect confidential information or intellectual property.

16. Changes to these Terms

We may update these Terms as the Service or the law changes. For a material change, we will email account holders and post a notice in the Service at least 30 days before it takes effect, with a short summary of what changed. If you do not agree, you can close your account before the change takes effect. Continuing to use the Service after that date means you accept the new Terms. We record which version each account accepted.

17. General

• Entire agreement. These Terms, the Privacy Policy, and any signed agreement or DPA with your school or district are the whole agreement about the Service.
• Severability. If a court finds part of these Terms unenforceable, the rest stays in effect.
• No waiver. Not enforcing a provision once does not waive our right to enforce it later.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them in a merger or acquisition, only to a successor that honors the Privacy Policy for data already in the Service.
• Events beyond our control. Neither party is liable for delays caused by events outside its reasonable control, such as natural disasters or large-scale internet outages.

18. Contact us

support@synciep.com
SyncIEP LLC, 101 Springhurst Road, Bedford Hills, NY 10507